Our aim at VENIER is your satisfaction with every purchase. Should you need to return an item, please review our policy below:

Eligibility for Returns

• To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging intact.
• Returns must be requested within 30 days of the purchase date.

Return Process:

• To initiate a return, please contact our customer support team with your order details and reason for return.
• Once your return request is approved, we will provide you with instructions on how to return the item.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
• For your protection, we recommend using a trackable shipping service and purchasing shipping insurance.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable.

Exchanges:

• We currently do not offer exchanges. If you need a different item, you must contact support at support@venier.shop and place a new order.

Contact Us:

If you have any questions about our return and refund policy, please contact us at support@venier.shop.

Need help?

Please note that this policy is subject to change without prior notice. Thank you for choosing VENIER.